What to do for a missing shipment.

What to do for a missing shipment:

 

All orders are shipped through the post office (USPS) and include a tracking number.  If you do not have your tracking number you can click here to log into your account and view your order's tracking number.  If you do not have an account or cannot log in you can check your email.  Our webstore sends an email every time we print a shipping label.  You may have to check your spam folders (especially if you use gmail)  in case your email provider filed it there. 

 

If your tracking shows delivered and you did not receive it:

Contact your local post office with your tracking and have them investigate.  Have them check with your postman to find out where the package was delivered.  During delivery often the post office records a GPS location so they can determine if the package was scanned on your property.  If it was then most likely your package was stolen and you may have to file a police report.  

 

If your tracking still shows in transit:

If your tracking shows the package in transit and it has been 7 days or longer since shipment we can file a missing mail search through the USPS.  The USPS will then start looking for your package and if found it will continue on its way to your ship to address.  USPS does not refund postage for delayed shipments.

 

Refunds for Lost or Stolen packages:

Check your order to see if you purchased insurance.  If insurance was purchased then a insurance claim can be filed after 21 days from the shipment date and if approved your order can be replaced or refunded once we receive the reimbursement.  The terms of the insurance company are here.  If you chose not to select insurance on your order there is no recourse or reimbursement.  Spyder Robotics is not responsible for lost or stolen packages (shipping terms).