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Terms and Conditions
| | Refunds:
Only valid for products purchased directly from Spyder Robotics. Warranty service only will be offered to all non-direct sales.
Defective products may be returned for a full refund within
30 days of their shipment. Non-defective products may be returned
as well, but will be subject to a 15% restocking charge. Any
non-defective product which is not in new and sellable condition
will be ineligible for a refund. Shipping and handling is NOT
refundable.
Warranty Service:
If you return your product to Spyder Robotics for
warranty service, proof of purchase may be required. A Return
Material Authorization (RMA) number must be obtained prior to any
return. Spyder Robotics is not responsible for material returned
without the RMA number clearly printed on the outside of the
shipping container. To request an RMA number, contact Spyder
Robotics with the description of failure, serial number of device,
and date of purchase via e-mail at:
returns@spyderrobotics.com
Products to be returned to Spyder Robotics must be returned,
shipping and insurance prepaid, by the original purchaser.
Shipping:
All products ship USPS Priority with Delivery Confirmation. Insurance is optional and is available during the checkout process. Packages are insured through Endicia.com postage service. Spyder Robotics is not responsible for lost or damaged shipments. Endicia Insurance requires a 21 day wait period before filing a claim for a lost or damaged package. |
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