Shipping & Returns

Refunds: 
Only valid for products purchased directly from Spyder Robotics LLC.
Warranty service only will be offered to all non-direct sales.

Defective products may be returned for a full refund within 21 days of their shipment. Non-defective products may be returned for refund within 21 days of their shipment and will be subject to a 15% restocking charge. Any non-defective product which is not in new and sellable condition will be ineligible for a refund. Shipping and handling is NOT refundable. Dicontinued Products are not elligable for exchange or refund. 

Warranty Service:
If you return your product to Spyder Robotics LLC for warranty service proof of purchase may be required. A Return Material Authorization (RMA) number must be obtained prior to any return. Spyder Robotics LLC is not responsible for material returned without the RMA number clearly printed on the outside of the shipping container. To request an RMA number click here

Shipping:
All products ship USPS with Delivery Confirmation and optional insurance is available at the point of checkout. Insurance claims must be processed according to the terms of the insurance company. Spyder Robotics LLC is not responsible for lost or damaged shipments. All stated shipping times are calculated by the USPS online software and are estimated times only. The USPS does not garantee those delivery times. There will be no refunds for delayed deliveries. If you order in December expect delays in shipping due to the holidays.